With Claude, we're not just automating customer service—we're elevating it to truly human quality. This lets support teams think more strategically about customer experience and what makes interactions genuinely valuable.

Anthropic provides exceptional support, giving us direct access to expert researchers who help us get the most out of Claude. Our close partnership has been instrumental in pushing output quality for our customers.

Claude performed so well that we're reevaluating our entire model infrastructure. The reasoning capabilities are significantly better, and the conversational tone feels much more natural even out of the box.

We think Claude will help Coinbase build solutions for different customer segments and bring a billion customers to the crypto economy.

Businesses will use generative AI, Q included, to tackle ambiguous and highly-fluid self-service use cases. This enables human agents to focus on complex issues that require expertise, enhancing customer satisfaction and employee development.

Claude Sonnet delivers the best accuracy, which is crucial for our highly sensitive use cases like refunds and cancellations.

Claude fundamentally changes what's possible in automated customer care. The ability to have nuanced, context-aware conversations through secure enterprise channels opens up entirely new possibilities for how companies and customers interact.

Claude is uniquely skilled at understanding and following intricate, multi-step processes with high accuracy. It can navigate the nuanced business logic of each company's support processes, while catching potential errors before they happen.