Case Study

Cove creates the future of visual AI collaboration with Claude

Cove and Anthropic logo lockup

Cove is pioneering a new way to interact with AI through a visual workspace, where users think alongside an AI collaborator. Unlike traditional chatbots or AI assistants, Cove provides a canvas-like environment for exploring ideas visually and non-linearly, mimicking natural thought processes. By implementing multiple Claude models, Cove has created an intelligent thought partner to help users tackle complex projects and ideas.

By integrating Claude, Cove:

  • Improved response accuracy and context understanding
  • Saw 30% faster response times compared to previous solutions
  • Achieved optimal performance by pairing best-fit Claude models to different use cases

Reimagining human-AI collaboration

Founded by veterans from Google Maps, Uber Eats, and Stripe, Cove aims to create a new paradigm for human-AI interaction.

Instead of a single chat thread, each Cove session takes place in a visual workspace. When a user asks a question, AI streams answers into the workspace in the form of cards. The user can also add cards containing text, tables, images, webpages, and PDFs—each element becomes shared context between the user and the AI.

The user and the AI can both edit all content in the workspace, allowing them to build off each other’s ideas. Cove’s AI can even make precise edits without having to re-stream a whole answer. Every step of your journey, Cove suggests many possible next steps, so you’re never stuck.

“People come to Cove to collaborate with AI on a variety of personal and work projects,” says Stephen Chau, co-founder of Cove. “Just some examples include planning kids' birthday parties, building exercise and meal plans, working on business plans, finding sales prospects, designing home renovations, and more.”

Cove product screen

Why Cove chose Claude

Cove evaluated various large language models before selecting Claude. "We were initially uncertain if LLMs could support our ambitious product vision," explains Chau.

Fulfilling this vision required complex prompting. Andy Szybalski, co-founder and design lead, explains, "Our prompt is complex because there are many commands we want the LLM to access for manipulating the workspace—creating cards, editing text, adding columns to tables. We need to be very prescriptive about syntax in some places while requiring extreme creativity in others. Finding a model that excels at both was crucial."

Throughout their rigorous testing, Claude consistently outperformed alternatives.

Having worked with many different models, sometimes you reach a point where no matter how you phrase something, the model just stops listening and feels like it has a mind of its own. With Claude 3.5 Sonnet, it keeps listening and follows instructions more reliably.

— Mike Chu, co-founder and engineering lead

Chu also highlighted Claude’s large context window and prompt caching as key differentiators. "Claude's larger context window allows for nuanced steering of responses in a cost-effective way.” Chu adds, "We cache about 70% of our prompt, mostly examples that drive good outcomes for our users.” The Cove Sidebar browser extension also makes use of Claude’s large context window, allowing users to tap into Claude’s reasoning ability alongside their existing workflows.

Finally, Chau highlights the importance of Claude's tone, saying, "We think of Cove as your AI thought partner. In considering the best collaborative partnerships you've had, the tonality is a big part."

Inside Cove’s dual-model architecture

One particular challenge is Cove’s requirement for both advanced reasoning ability and fast response time. In order to balance these needs, the team leverages two different Claude models for specific functions:

Claude 3.5 Sonnet is used for much of the core reasoning:

  • Interprets user input and determines how to respond
  • Edits and manipulates items in workspace
  • Generates new content in workspace
  • Example: When a user starts a new project, Sonnet analyzes the request and determines the initial cards, content, and other visual elements needed

Claude 3 Haiku is used for real time interactions where speed and cost are key:

  • Provides contextual suggestions as users work
  • Generates low-latency responses for dynamic interface updates
  • Example: As a user edits a table, Haiku might suggest adding relevant columns or expanding certain points

"After Claude 3.5 Sonnet generates an answer, we immediately trigger Claude 3 Haiku for quick suggestions, creating a seamless experience for users," explains Chu.

The future of collaborative thinking

Cove envisions a future where AI is integral to complex thinking and problem-solving. "Imagine having an AI thought partner with all the helpful context you need. You also have a workspace to workshop ideas and problems, one that is transforming and improving based on how you’re interacting with AI." As Cove helps more users work through complex tasks, the team will be able to use this data to further improve the AI’s capabilities as a thought partner.

As Cove evolves, the team remains focused on their core mission: empowering people to think brilliantly. Chau emphasizes, "We are excited to see models like Claude continue to advance their capabilities in reasoning and thinking. We hope Cove will be the user interface that complements these model advances so that people can get the most out of AI." With Claude's advanced capabilities at its core, Cove is poised to redefine human-AI collaboration, ensuring that in the future, no one has to think alone.