Circleback transforms meetings into structured insights with Claude

Circleback helps teams generate more value from meetings by transforming conversations into structured, actionable insights that save hours and eliminate information silos.

With Claude, Circleback:

• Saves customers hours each day while providing peace of mind
• Enables companies to replace siloed tools with a shared source of truth
• Created an overall quality and ease of use recognized as a top pick by TIME

Helping organizations keep critical context

Before founding Circleback, Kevin Jacyna and his co-founder, Ali Haghani, witnessed critical information not being captured as effectively as possible. "As a software engineer, I'd call someone who understood a problem, get the context I needed, but then lose critical details after we hung up. Meanwhile, critical information was constantly disappearing into Slack threads across the organization."

The challenge stemmed from teams creating disconnected meeting documents in isolation. This made it nearly impossible to connect related work or build on previous conversations. When AI models emerged, Kevin and Ali saw an opportunity to transform these scattered conversations into structured, actionable organizational knowledge.

Choosing Claude for human-like writing and precise instruction following

Circleback tested multiple AI models and open-source alternatives before choosing Claude. The key differentiator for Claude was quality over efficiency. Jacyna said, "Claude's writing feels more human and is nicer to read."

The founders also noted that Claude offered large context windows and superior instruction following. According to the Circleback team, Claude's instruction following gave them the precision they needed for automated workflows. They found its context windows and consistent performance made it ideal for their core product functionality.

Powering meeting intelligence across all touchpoints

Circleback integrates Claude Haiku 3.5 and Sonnet 4 throughout their platform to power comprehensive meeting intelligence. Their meeting processing pipelines transform conversations into clear, actionable outcomes, while agentic search capabilities help teams find specific information across their entire meeting history. The platform's custom automations identify feature requests, create Linear tasks, update CRMs, and route product feedback to the right teams. This functionality extends across all major meeting platforms, including Zoom, Google Meet, Slack huddles, and even in-person meetings captured via mobile apps.

Transforming how organizations capture and use meeting insights

Circleback's platform has changed how customers approach meeting productivity and knowledge management. Customers report hours saved daily redirected to higher-impact work. "We're giving customers time back for high-leverage tasks, giving them peace of mind knowing that details from calls can be easily found and referenced," Jacyna explained.

Companies are deploying Circleback organization-wide, replacing specialized tools that create information silos. This adoption creates a shared source of truth that improves collaboration across departments.

Building the future of organizational knowledge management

Circleback's long-term vision goes beyond individual meeting notes to organizational intelligence. As co-founder Ali Haghani explains, "What people say in conversations represents the most current reality of what's happening in an organization—it's more up-to-date than anything written in documentation." This philosophy drives their approach to making Circleback the default source of truth for organizations.

Jacyna said, "We're excited to continue building an insanely good experience for larger teams where content is categorized and surfaced to the right people, at the right time."

This is why Circleback values what they describe as Claude's nuanced understanding and reliable performance. Rather than building another AI tool that impresses initially but fails to deliver lasting value, Circleback focuses on perfecting details that make their platform useful. With Claude as their foundation, Circleback pushes toward a future where human conversation becomes a structured, searchable, and actionable organizational asset.